Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received. For pre-owned items, please include all original accessories and packaging, if applicable. You’ll also need the receipt or proof of purchase.

To start a return, contact us at acecaretech2017@gmail.com. Approved returns must be sent to:

iBigDay Returns
2535 Forest Avenue, Suite 130
Chico, CA 95928
United States

If your return is accepted, we’ll provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

For any return questions, contact us at acecaretech2017@gmail.com.

Damages and Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or materially different from its description, contact us promptly at acecaretech2017@gmail.com with your order number and clear photos so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including perishable goods, personalized or custom-made products, personal care goods, hazardous materials, flammable liquids, and gases.

Items clearly marked “Final Sale” on the product page before purchase, as well as gift cards, are not eligible for return unless the item arrives damaged or materially different from its description.

Please contact us at acecaretech2017@gmail.com if you have questions about the return eligibility of a specific item.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order after the return has been accepted.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at acecaretech2017@gmail.com.